David Wilkinson

Policy makers have become reliant on mechanistic top-down audit and inspection regimes as the means of implementing public service reforms. This book sets out to redress the balance. It outlines the theory behind whole systems development and gives good practice guidance on how to effectively develop 'systems' to improve joined-up working.

This report addresses the critical issues of implementation of the long-term public service agenda. The authors draw upon a unique range of research, practice and theory from the fields of community development, regeneration projects, public and private sector management and organisation development, as well as public and social policy.