Publishing with a purpose
Frequently asked questions
How do I download ebook software?
Is it safe to pay online?
When you place an order online with Bristol University Press or Policy Press, your personal details are completely safe. We use the industry standard secure server software, which protects your information as it is transmitted over the Internet. Your order is encrypted so that no one else can read it, and is not decoded until it reaches our secure server. When it reaches us, only authorised personnel will see it.
We do not store your credit card details online, so other internet users cannot access your details. In the event of fraudulent or unauthorised use of your card, most banks and card issuers will not hold you liable for the charges incurred - or will only hold you liable for the first £50. We are confident that whilst you are using our site, there is no chance of this happening. So, if through no fault of your own, unauthorised use of your card takes place through our secure server, we will cover your liability up to a maximum of £50. This guarantee is limited to purchases made through our secure server and is subject to notification of your card issuer in line with its regulations.
What are the delivery rates?
Please see 'How to order'
Will my private details stay private?
Yes. For your convenience, we will keep a record of all the information you give us, so that we can make it easier for you to order in the future. We do not sell or rent your personal details to anyone. We also don’t store your details online so other internet users cannot access them.
Will my book be in stock?
If the title you have ordered is not in stock or not yet published at the time of your order, you will be charged at the time of ordering, we will record a backorder for you and arrange for it to be sent on when it has been received at our warehouse.
When will my order arrive?
If you are in the UK, once your order has been placed you should expect to receive your books within 5 – 7 working days. All our overseas orders are despatched by airmail. Please allow 14 - 21 working days for delivery.
What if my order does not arrive?
We will try our best to deliver your order within our estimated delivery time. However, sometimes delays do occur. Unfortunately, these delays are often out of our control. If your order has not arrived by the estimated delivery date please contact your local distributor.
Who do I contact if I have a problem or delay with an order?
Your first point of contact is your local distributor. If you have any further problems, please contact our sales department on tel: +44 (0)117 954 5963 or email: firstname.lastname@example.org.
How do I get a discount code?
Discount codes are available during selected promotions and will be highlighted either through the website, through exclusive offers on our email alerts service or through reader/member offers with related magazines, journals or organisations. Join our mailing list to make sure you’re the first to know.
Do you offer a discount for bulk orders?
Yes, we are happy to discuss discounts for bulk purchases of our titles. Please contact Melissa Abbots on tel: +44 (0)117 954 5963 or email: email@example.com
As a member of staff/student at the University of Bristol, am I eligible for a discount on publications?
We offer a 30% discount on our titles to members of staff and students at the University of Bristol. Please contact Jessica Miles on email: firstname.lastname@example.org for the promotional code.
I am an author/editor/contributor, can I receive a discount on copies of my title?
Authors, editors and contributors are entitled to 50% discount when purchasing copies of their own title and any other Policy Press book. To receive your discount you will need to quote the relevant promotional code supplied. If you need to receive the code please contact email@example.com
Where can I find out more about my royalty statements/payments?
Please see Author Royalties: Frequently asked questions.
How can I request an inspection copy?
All of our textbooks are available on inspection to lecturers teaching a relevant course*. Order a print inspection copy by clicking on the 'request inspection copy' link and filling in the form.
*Inspection copies are available to lecturers who wish to consider adopting them for a course of 12 or more students. E-inspection copies are available on trial for 28 days, after which access will cease and lecturers will be invited to adopt the book for their course. For print inspection copies, if the title is recommended for purchase on a course, it may be kept. If not, it should be paid for or returned to our distributor in resaleable condition within 28 days. A maximum of three titles can be requested at any one time.
How do I download ebook software?
If you buy an EPUB on our website, you will need to read it using Adobe Digital Editions (ADE) reader software as our eBooks are DRM protected. To download ADE on your computer, go here, download either the Windows or Macintosh version, depending on your system, and run the installer. Please note: you will need an Adobe ID to use this software, if you do not have an existing ID, you can sign up for free here.
I'd like to use one of the images on your site, where can I find them?
Who should I contact with feedback on this website?
We welcome your feedback on our website. Please email any comments to: firstname.lastname@example.org