UK, Europe, and ROW
For any orders required for delivery before Christmas, please place these by the 16th of December 2024.
Our UK distributor Wiley's Customer Service will be closed from midday on the 24th of December 2024 until 30th of December 2024, and closed again for the 1st of January 2025.
Bristol University Press will be closed over the Christmas period (23rd of December 2024 - 2nd of January 2025 inclusive).
Please find our distributor, sales agent, and recommended stockist information.
If you are looking to place an order for over 15 copies, please do contact us directly at bup-sales@bristol.ac.uk with the order, invoice and delivery details and we can send across a quotation and discuss the best purchasing options.
Information for Website Orders:
Orders for this geographic region are fulfilled by John Wiley & Sons Ltd, located in Bognor Regis, United Kingdom. At basket stage, you will be taken through to an integrated basket with Wiley who take payment and process the order – there will also be the opportunity to enter any promotional code at this stage.
Wiley accepts payment from Visa, Mastercard and American Express.
On placing the order, you will receive a confirmation email and a second email with shipping and package tracking information when your order ships.
If you registered with Wiley & Sons Ltd during the ordering process, you may check the status of your order by logging into Wiley’s My Account area.
Please find information for EU customers considering a website purchase.
Contact Information:
Please address any enquiries about this order directly to John Wiley & Sons Ltd:
Email: bristol.csd@wiley.com
Telephone: +44 (0) 1243 843 291 (or toll-free, UK only: 0800 243407)
For the fastest service, please mention "Bristol University Press" and include your Order Number in your message. Email responses from Wiley will be sent from a wiley.com account.
Terms and Conditions of Sale:
- VAT is applied only for shipping to the EU.
- The basket total does not include any duties, taxes or clearance charges, which are the responsibility of the customer.
- The estimated delivery range does not account for customs clearance difficulties.
- Prices and availability are subject to change without notice.
Shipping Information:
- UK: Estimated lead time 3 days.
- Europe, North Americas, Australasia: Estimated lead time 2 weeks.
- ROW: Estimated lead time 3 weeks.
- Africa and remote regions/islands: Estimated lead time 4 weeks.
Shipping cost will be calculated at basket stage.
Pre-Orders:
If you have pre-ordered a title, it will be placed on order, and you will be charged for this book at the point it ships from the Wiley & Sons Ltd warehouse.
Returns Policy:
If the product is damaged or defective on delivery, you can return it within 30 days of receipt for a replacement copy or a full refund. Please first contact bristol.csd@wiley.com to confirm. For your protection, Wiley recommends that you use a recorded delivery service. Please note that you will be responsible for the cost of returning the goods, unless Wiley delivered the item/s to you in error or the item/s is damaged or defective. On receiving confirmation from Wiley, please package the item/s securely and send to Wiley with the delivery slip to the Returns Department at the address below:
Wiley, Returns Department
European Distribution Centre
New Era Estate, Oldlands Way
Bognor Regis, West Sussex
PO22 9NQ
United Kingdom
Tel: +44 (0) 1243 843291
Privacy Policy Information:
Ordering from Australia and New Zealand:
If you are ordering from Australia or New Zealand, you also have the option to purchase books from Wiley Australia who are based in Australia.
Please note that the books are priced in Australian Dollars, and that discount codes do not apply to purchases via the Wiley Australia website unless specified.