Policy Press

Delivery and order information

Ordering on our website
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Ordering on our website

Individuals can order our publications securely online via this website. We can accept payment by Visa, Mastercard and American Express. See frequently asked questions for more information. Please see our terms and conditions of ordering for further details.

Customers ordering in Europe, please read the information found here and find a list of recommended local booksellers here.

Customers in Australia should order from New South Books.

If you want to find out more about ordering eBooks from our website, please see our eBooks page. If you are having problems with an eBook from our website, see our Adobe Digital Editions FAQ.

Methods of payment

We accept payment by Credit/Debit card (Mastercard, Visa, American Express). Unfortunately, we cannot accept Maestro cards that don't have a CVC and expiration date. 

What are the delivery costs and lead times?

  • UK: Estimated lead time 3 days. Shipping cost will be calculated at checkout.
  • European, North Americas, Australasia: Estimated lead time 2 weeks. Shipping cost will be calculated at checkout.
  • Africa and remote regions/islands: Estimated lead time 4 weeks. Shipping cost will be calculated at checkout.


US Domestic:

  • Standard $3.99 (3-5 days)
  • Expedited $8.99 (2-3 days)


International (Latin America and Canada, 10-20 days):

  • International Mail $6.99 (non-trackable)
  • Courier Express $10.99 (trackable)


Rest of World:

  • Rest of World: Estimated lead time 3 weeks. Shipping cost will be calculated at checkout.


Please note, print-on-demand titles may have a longer lead time.

Do you send deliveries tracked?

To keep our postage rates more affordable, we currently don’t send our orders tracked. If you need to send an order via traceable courier, please do email bup-sales@bristol.ac.uk to discuss any special requirements.

I have only received one part of my order?

If you have ordered multiple titles, some may be delivered separately if they are print-on-demand, pre-orders or not currently available in the warehouse.

Contact us

If you have any further questions or queries not covered by this page or our FAQ page, please don’t hesitate to contact us by emailing bup-sales@bristol.ac.uk.

If you are emailing regarding an order, please email bup-sales@bristol.ac.uk and do let us know your order number so we can locate this on the system as quickly as possible