North and South America and the Caribbean 

Please find our distributor, sales agent, and recommended stockist information.

If you are looking to place an order for over 10 copies, please do contact us directly at bup-sales@bristol.ac.uk with the order, invoice and delivery details and we can send across a quotation and discuss the best purchasing options.

Information for Website Orders:

Orders for this geographic region are fulfilled by Ingram Academic Services, located in Tennessee, United States. At the basket stage, you can enter any valid promotional code.

We accept payment from Visa, Mastercard and American Express.

On placing the order, you will receive a confirmation email. We don’t currently send another email on dispatch of the book, but please do feel assured that we have received your order and our processing via our distributor.

Your order will include a packing slip rather than invoice which shows the full RRP of the titles ordered which may differ from the price paid.

If you would like a payment receipt, please contact bup-sales@bristol.ac.uk – unfortunately we cannot provide invoices for orders placed via our website – if you need to order via an invoice, please contact bup-sales@bristol.ac.uk and we can discuss the best purchasing options.

If you are a tax-exempt organisation, please place your order directly with our distributor Ingram Academic Services. 

Contact Information:

If you are emailing regarding an order, please email bup-sales@bristol.ac.uk and do let us know your order number so we can locate this on the system as quickly as possible!

We are online between 9:00-17:00 on Monday-Fridays (apart from Bank Holidays and any University closure day) and will respond to your email as quickly as possible.

Terms and Conditions of Sale:

• The basket total does not include any duties, taxes or clearance charges, which are the responsibility of the customer.
• The estimated delivery range does not account for customs clearance difficulties.
• Prices and availability are subject to change without notice.
  
  

Shipping Information:

US Domestic:
Standard $3.99 (3-5 days)
Expedited $8.99 (2-3 days)

International (Latin America, Canada and the Caribbean, 10-20 days):
International Mail $6.99 (non-trackable)
Courier Express $10.99 (trackable ) 

Pre-Orders:

If the print title you have ordered is not yet published at the time of your order, you will be charged at the time of ordering, we will record the pre-order for you and arrange for it to be sent on when stock has been received at our warehouse.

Returns Policy:

If, for any reason, you are not completely satisfied with your purchase, please email bup-sales@bristol.ac.uk to receive instructions on how to return the goods.

Unfortunately, we cannot cover the postage cost of returns or refund the delivery costs for an order unless the order is incorrect or damaged.

Will my private details stay private?

Yes. For your convenience, we will keep a record of all the information you give us, so that we can make it easier for you to order in the future. We do not sell or rent your personal details to anyone. We also store your details so other internet users cannot access them.

Why is the payment system loading, but not accepting payments?

As of 26th June 2023, our payment system for orders in the US, Stripe, will not longer process payments on Internet Explorer 11 (IE11) or other legacy browsers. If you would like to proceed with your order, please update to a supported browser.