In responding to the needs of working parents and employers, the Government has introduced legislation which encourages family-friendly initiatives to be determined jointly and voluntarily between employers and employees. Focusing on the key sector of financial services, Family-friendly working? reviews how companies are handling this process..

This book provides a rigorous and challenging review of recent research in the realms of communication and cultural diversity. Focusing on health communication interventions concerning service users who may lack fluency in English, it shows that meeting the needs of all health service users depends on both structures and processes of communication.

This report is the first evaluation of the structural means by which the meaning of partnership is being operationalised at local level, through the development of local compacts. Using detailed case studies of the development of compacts, the report highlights some of the major barriers to, and key lessons for, effective partnership working

Social marginalisation due to changing labour markets in a global, knowledge-intensive economy poses a major challenge to international welfare states. Addressing the problem from a citizenship perspective, this book contributes significantly to the understanding of policy problems and the development of appropriate strategies.

Describing social assistance 'careers' in different national and urban contexts, this innovative book documents the strong interplay between personal biographies and policy patterns - a particularly useful perspective which complements the more structural, top-down approach of much international work in social policy.

Social rented housing in Britain is undergoing radical reform - often inspired by European experiences. This timely report provides a comparative analysis of the social rented sector in seven European countries. Combined with analysis of labour market and social security systems, it challenges the assumptions behind the British reform agenda.

The factors that make some cities more successful has become an increasingly important policy issue. This book is the first to explore facets of competitiveness in a systematic way that combines theory, evidence and policy implications. Bringing together experts on urban economic performance, it provides a new look at urban competitiveness.

This report focuses on the use of technology to extend effective governance through remote access and electronic communication in housing associations. It also examines current practice in developing e-strategies, identifies good practice and considers the potential of ICT in enhancing service delivery, accountability and empowering residents.

Rural homelessness explores the shifting policy context of homelessness and social exclusion in relation to rural areas in the UK and other countries in the developed world. Drawing on the first comprehensive survey of rural homelessness in the UK, the book positions these findings within a wider international context.

This report investigates the circumstances, needs, views and life experiences of black young people with caring responsibilities. It highlights significant gaps in service provision, which result in young people undertaking caring responsibilities, and makes recommendations to improve services.

This study focuses on the contribution that studies of the post-war 'welfare state' can make to debates about welfare. Drawing on community care debates from 1971 to 1993, it illuminates contemporary concerns about issues as rationing care, the health and social care divide, residential care and growing emphasis on provider competition.

This report provides a detailed understanding of employers' motivations for offering flexible working and the outcomes of different policies and practices for both employers and employees.