Policy Press

Publishing with a Purpose

The harms of work

An ultra-realist account of the service economy

Published

31 Oct 2018

Page count

208 pages

Series

Studies in social harm

ISBN

978-1529204018

Dimensions

234 x 156 mm

Imprint

Bristol University Press
£80.00 £64.00You save £16.00 (20%) Pre-order

Published

31 Oct 2018

Page count

208 pages

Series

Studies in social harm

ISBN

978-1529204049

Dimensions

234 x 156 mm

Imprint

Bristol University Press
£26.99 £21.59You save £5.40 (20%)
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  • Published

    31 Oct 2018

    Page count

    208 pages

    Series

    Studies in social harm

    ISBN

    978-1529204056

    Dimensions

    234 x 156 mm

    Imprint

    Bristol University Press
    £26.99 £21.59You save £5.40 (20%)

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    As the percentage of people working in the service economy continues to rise, there is a need to examine workplace harm within low-paid, insecure, flexible and short-term forms of ‘affective labour’. This is the first book to discuss harm through an ultra-realist lens and examines the connection between individuals, their working conditions and management culture.

    Using data from a long-term ethnographic study of the service economy, it investigates the reorganisation of labour markets and the shift from security to flexibility, a central function of consumer capitalism. It highlights working conditions and organisational practices which employees experience as normal and routine but within which multiple harms occur.

    Challenging current thinking within sociology and policy analysis, it reconnects ideology and political economy with workplace studies and uses examples of legal and illegal activity to demonstrate the multiple harms within the service economy.

    Dr Anthony Lloyd is Co-Director at the Teesside Centre for Realist Criminology and Senior Lecturer in Criminology & Sociology at the School of Social Sciences, Humanities & Law, Teesside University. His research interests include work and employment, labour markets and the leisure and service economy, consumer culture, social harm, critical criminology, youth identity and transitions, political economy, debt, social theory, class cultures, and social change.

    He researches broadly on the topics of work and leisure, most recently investigating the lives of young men and women engaged in low-paid service sector jobs in the North East. He has published work in this area, including his first book, Labour Markets and Identity on the Post-Industrial Assembly Line (Ashgate, 2013).

    Introduction;

    Chapter 1 – Reinterpreting social harm;

    Chapter 2 – Restructuring labour markets;

    Chapter 3 – Organisational culture and management practice;

    Chapter 4 – The absence of stability;

    Chapter 5 – The absence of protection;

    Chapter 6 – The positive motivation to harm;

    Chapter 7 – The violence of ideology;

    Conclusion.

    "Drawing on original and insightful ethnographic research, this book is indispensable for academics, practicioners and policy makers interested in the harms associated with contemporary service work. A compelling and thought-provoking read." Sam Scott, University of Gloucestershire