FAQs

Is it safe to pay online?
Why is the payment system loading, but not accepting payments?
Where should I order if I am ordering from Australia or New Zealand? 
eBooks and downloading eBook software 
How can I request an inspection copy?
Will my private details stay private?
Where can I find out more about my royalty statements/payments?
I'd like to use one of the images on your site, where can I find them?
Who should I contact with feedback on this website?

Is it safe to pay online?

When you place an order online with Bristol University Press or Policy Press, your personal details are completely safe. We use the industry standard secure server software, which protects your information as it is transmitted over the Internet. Your order is encrypted so that no one else can read it and is not decoded until it reaches our secure server. When it reaches us, only authorised personnel will see it.

We do not store your credit card details online, so other internet users cannot access your details. In the event of fraudulent or unauthorised use of your card, most banks and card issuers will not hold you liable for the charges incurred - or will only hold you liable for the first £50. We are confident that whilst you are using our site, there is no chance of this happening. So, if through no fault of your own, unauthorised use of your card takes place through our secure server, we will cover your liability up to a maximum of £50. This guarantee is limited to purchases made through our secure server and is subject to notification of your card issuer in line with its regulations.

Why is the payment system loading, but not accepting payments?

As of 26th June 2023, our payment system for ebooks and orders in the US, Stripe, will not longer process payments on Internet Explorer 11 (IE11) or other legacy browsers. If you would like to proceed with your order, please update to a supported browser.

Where should I order if I am ordering from Australia or New Zealand?

Our distributor within Australia and New Zealand is NewSouth Books and you can order directly from their site. Please note, very occasionally the publication date of a title may be slightly later in Australia and New Zealand.

eBooks and downloading eBook software

If you want to find out more about ordering eBooks from our website, please see our eBooks page. If you need help downloading Glassboxx or are having problems with an eBook from our website, see the Glassboxx help page.

How can I request an inspection copy?

Please check out our textbook page for information on inspection copies.

Will my private details stay private?

Yes. For your convenience, we will keep a record of all the information you give us, so that we can make it easier for you to order in the future. We do not sell or rent your personal details to anyone. We also store your details so other internet users cannot access them.

Where can I find out more about my royalty statements/payments?

Please see Author Royalties: Frequently asked questions.

I'd like to use one of the images on your site, where can I find them?

We use a wide range of sources for the images on our website, including: iStock, Unsplash and Alamy. See our image credits page for image specific information.

Who should I contact with feedback on this website?

We welcome your feedback on our website. Please email any comments to: jessica.miles@bristol.ac.uk.